How do I return an item?
REFUND POLICY
Within 10 days of your order you may return any unopened or defective merchandise other than software for a refund or an exchange. A 15% restocking fee may apply. Shipping costs will not be reimbursed. If there were no shipping charges assessed for your order (i.e. if you chose a free shipping method) your refund will not include our cost of shipping.
Shipping charges will not be reimbursed for international shipments which are refused by the recipient. It is the responsibility of all international customers to understand all duties, fees and taxes which might be incurred in customs or assessed by shipping companies before placing an order.
Local customs processing may cause delays which are beyond the control of CPAP-Supply.com and the shipping company. Neither CPAP-Supply.com nor the shipping company are responsible for delays in customs. Under no circumstances will shipping charges be refunded due to customs-related delays.
Products which have been used cannot be returned for a refund or an exchange unless they are defective.
RETURN INSTRUCTIONS
A return authorization number is required for all returns. Here are the instructions for returning items to CPAP-Supply.com:
- Call us at 1-888-955-CPAP to obtain a return authorization number
- Package the item(s) you are returning securely in an appropriate shipping box
- Clearly mark the outside of the shipping box with your return authorization number
Note: return shipments without clearly marked RA#s on the outside of the package will not be processed.
- Address the return shipment to
CPAP-Supply.com
4720 E. Willow Springs Rd.
Spokane, WA 99223
- Ship the items to us. We recommend using a trackable service like UPS or FedEx, and we recommend insuring your shipment if appropriate. CPAP-Supply.com is not responsible for your returns.
Please contact us if you have any questions about returning an item. Note that a return authorization number is required when returning items to us, and that all returns are subject to our refund policy. Thank you.
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