| Ordering CPAP products online at CPAP-Supply.com is a simple process as outlined below. Note that your prescription can be faxed to 1-509-448-1540 either before or after you place your order. |
You can also order CPAP products by calling toll free 1-888-955-CPAP or 1-509-443-6132 or by sending a fax to 1-509-448-1540.
All orders placed before 3:00 PM PST (6:00 PM EST) will be shipped the same day.
All prices are United States dollars. Current international monetary exchange rates should be used to determine pricing in your currency.
Within 30 days of your order you may return any unopened or defective merchandise other than software for a CPAP-Supply.com credit, exchange, or a refund. A 15% restocking fee may apply. Shipping costs will not be reimbursed. If there were no shipping charges assessed for your order (i.e. if you chose a free shipping method) your refund will not include our cost of shipping.
Shipping charges will not be reimbursed for international shipments which are refused by the recipient. It is the responsibility of all international customers to understand all duties, fees and taxes which might be incurred in customs or assessed by shipping companies before placing an order.
Local customs processing may cause delays which are beyond the control of CPAP-Supply.com and the shipping company. Neither CPAP-Supply.com nor the shipping company are responsible for delays in customs. Under no circumstances will shipping charges be refunded due to customs-related delays.
Products which have been removed from their packaging cannot be returned for a refund or an exchange unless they are defective.
ALL RETURNS ARE SUBJECT TO OUR INSPECTION. A RETURN AUTHORIZATION DOES NOT GUARANTEE YOUR RETURNED ITEM IS ELIGIBLE FOR A REFUND, EXCHANGE OR REPLACEMENT. ELIGIBILITY WILL BE DETERMINED UPON OUR INSPECTION.
CPAP-SUPPLY.COM WILL NOT PAY FOR SHIPPING CHARGES INCURRED FOR ANY REASON, AND WILL NOT REIMBURSE SHIPPING CHARGES FOR ANY REASON.
A return authorization number is required for all returns. Here are the instructions for returning items to CPAP-Supply.com: